Smart & Strategic Management

Smart & Strategic Management (SSM)

مهارات الإدارة الذكية والاستراتيجية

Objectives

Upon completion of this program, the trainee will be able to:

  1. Implement Process Re-engineering and Lean Management: developing efficient process and reviewing non-value-added parts of processes.
  2. Develop Strategic Thinking and Competitive Positioning: introducing different strategy development frameworks and tools for analyzing internal and external environments.
  3. Utilizing New Technologies and Artificial Intelligence: introducing current trends in management and the usability of technology and data.
  4. Setting Indicators and Tracking Performance: learning about effective tracking tools and measurement frameworks, including SMART objectives.
  5. Enhance Decision-Making Skills: developing analytical thinking and avoiding biases.

Training Topics

  1. The Foundations of Analytical Problem Solving
    • Root Cause Analysis (RCA): Identifying underlying reasons.
    • Root Cause Analysis techniques: the “5 Whys”, 80/20 Rule, Premortem technique, etc.
  2. Lean Management Implementation
    • Lean Management Philosophies
    • Continuous Improvement (Kaizen)
    • Mistake Proofing.
    • Just-In-Time (JIT) and Six Sigma.
    • The 7 Forms of Waste
  3. Tools for process analysis and optimization
    • Process Automation
    • Visualization
    • More or less Friction
    • Default Settings
    • Layout Redesign
    • Value Analysis
  4. Managerial tools for decision making.
    • Time value of money
    • Choice overload
    • Sunk cost fallacy
    • Make or buy decisions
  1. The Foundations of Strategic Thinking
    • Defining the Strategy
    • Strategy as the Pursuit of Uniqueness
    • The Four Essential Questions of Organizational Strategy
    • Strategic Approaches: Speed, Experience, Big Data Power…etc.
  2. Strategic Analysis Frameworks
    • Porter’s Five Forces: Analyzing Industry Attractiveness
    • Advanced SWOT Analysis: From Listing to Strategizing
    • PESTLE Analysis: Navigating the External Environment
    • Generic Strategies: Cost Leadership vs. Differentiated Value
    • Vertical Integration & Horizontal Integration
  3. Real-world Applications and Case Studies
  4. Some Reasons Why Strategies Fail or Succeed
  1. Monitoring, Controlling, and Evaluation: what are the differences?
    • Logic Models: Distinguishing between the Results Chain, Theory of Change (ToC), and the Logframe.
    • The Performance Baseline: Managing the “Iron Triangle” of projects.
    • Baselines: rolling baselines, managerial baselines.  
  2. Prevention and inspection.
  3. Understanding impact: Attribution vs. Contribution.
    • Data Triangulation and using Control Groups and A/B Testing.
  4. Difference between qualitative and quantitative analysis.
    • Tools and examples for turning qualitative data into quantitative data.
  1. Virtual teams – new trends.
  2. Applications of Artificial Intelligence in management.
  3. Utilizing Gemini and NotebookLM in management.
  4. Virtual Reality (VR) & Augmented Reality (AR).
  5. Case studies of data utilization for organizational success.
  6. Big data utilization in mass customization.

Prerequisites

N/A

Mohammad Abu Libdeh

Trainer Mohammad Abu Libdeh possesses extensive experience in both the private and non-for-profit sectors. With 19 years of professional experience, he worked in many senior positions including working as Chief Operations Manager and Senior Business Advisor.  

He achieved his master’s degree with merits from Indiana University of Pennsylvania (GPA 4.00), and he is currently pursuing his doctoral degree in project management.  

Additionally, Abu Libdeh is the first Palestinian to achieve a combination of five different international highly reputable managerial certificates. Abu Libdeh holds PMP, PgMP, PMI-RMP, PMI-SP, and CBAP.  

Mr. Abu Libdeh is experienced in many domains including: project management, risk management, monitoring and evaluation, process re-engineering, organizational restructuring, reporting, strategic planning, business development, investments evaluation, HR-related skills, managerial manuals development, procurement management, developing feasibility studies, handling logistics, and fund seeking and managing relations with donors. 

In collaboration with Ritaj, Abu Libdeh prepared and delivered many training courses in different managerial topics such as project management and risk management. He developed a unique training approach that is both interactive and provides rich information.

For more information

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Certified Management Accountant (CMA) Part II

Certified Management Accountant (CMA) Part II

شهادة المحاسب الإداري المعتمد - الجزء الثاني

Objectives:

  • To analyze financial statements
  • To identify corporate finance practices
  • To identify the decision making process based on financial data
  • To prepare for the official CMAII exam

Topics:

SU 1: Basic Financial Statement Analysis

  • Common-size and trend analysis
  • Ratio categories and interpretation

SU 2: Financial Ratios

  • Liquidity, solvency, activity, profitability, market ratios
  • DuPont analysis framework

SU 3: Earnings Quality

  • Revenue recognition and expense analysis
  • Earnings quality assessment
  • Benchmarking vs. industry averages

SU 4: Types of Securities

SU 5: Financial Markets and Financing

SU 6: Valuation Methods and Cost of Capital

  • WACC, CAPM, marginal cost of capital

SU 7: Working Capital Management

  • Cash management
  • Receivables management
  • Inventory management
  • Liquidity management strategies

SU 8: Corporate Restructuring, International Trade, and Exchange Rates

  • Mergers, acquisitions, leveraged buyouts, divestitures
  • International trade financing methods
  • Exchange rates: systems, calculations, and factors
  • Exchange-rate risk mitigation strategies

SU 9: CVP Analysis

  • Breakeven analysis
  • Contribution margin and target income calculations
  • Multi-product CVP

SU 10: Marginal Analysis

  • Make-or-buy decisions
  • Special order decisions
  • Resource allocation under constraints

SU 11: Pricing Analysis

  • Cost-plus and market-based pricing
  • Sensitivity and scenario analysis
  • Decision trees

SU 12: Enterprise Risk Management (ERM)

  • COSO ERM framework
  • Risk identification and assessment

SU 13: Risk Types and Mitigation

  • Market, credit, operational, legal, reputational risks
  • Hedging: forwards, futures, options, swaps
  • Insurance and diversification strategies

SU 14: Ethical Considerations for Professionals

  • IMA Statement of Ethical Professional Practice
  • Fraud triangle and fraud risk model
  • Ethical decision-making framework

SU 15: Ethical Considerations for the Organization

  • Ethical culture and corporate governance
  • Handling conflicts of interest
  • Corporate social responsibility

SU 16: Capital Budgeting

  • NPV, IRR, Payback, Discounted Payback, Profitability Index
  • Conflicts among methods
  • Inflation and uncertainty in investment analysis

SU 17: Post-Audit of Capital Projects

  • Evaluation of investment effectiveness
  • Lessons learned and performance review
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Business English (BE)

Business English (BE)

Objectives

By the end of this course participant will:

  • Develop language building techniques
  • Engage in business conversations comfortably
  • Deliver professional presentations
  • Communicate with peers, suppliers, and upper management in English.
  • Express verbally or in writing about daily business situations.

Language Building Blocks

  • Professional structure of written correspondence
  • Review past emails written by participant
  • Discuss some key points
  • Receive and give feedback on grammar and phrasing of emails
  • Guided exercises to collect information
  • Use within context
  • Online follow-up
  • Tips on using PowerPoint
  • Building presentation content
  • Actual delivery of information
  • Receiving questions
  • Tips on professional communication
  • Simulations of situations to practice communication and negotiation techniques.
  •  
  • Participants receive a weekly reading plan that includes articles or videos to collect information and reuse phrases.

Training Topics

  • List of verb tenses,
  • List of parts of speech
  • List of linking words
  • List of grammatical rules
  • How to write a business pitch
  • Organizing thoughts
  • Goal setting
  • Business negotiations
  • Business acronyms
  • Improve your presentation skills
  • Personal branding
  • Banking terminology
  • Banking article
  • Practice expressing current affairs in English
  • Reading material
  • Reference material
  • Links to videos
  • Additional material related to participants field of work

Prerequisites

A placement test.

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Effective Sales Skills (ESS)

Effective Sales Skills (ESS)

مهارات البيع الفعّال

Objectives:

Upon completing this course, trainees will have a foundational understanding of the topics below, as well as an ability to utilize and implement the concepts learned which include:

  • Identify the concept of B2C sales
  • Address the consumer behaviors and customer analysis
  • Identify the stages of the sales process
  • Utilize effective communication that leads to sales
  • Develop a personalized sales strategy

Topics:

  • Earning Potential
  • Diverse and Transferable Skills
  • Career Growth and Advancement
  • Flexibility – You get more freedom
  • Dynamic work environment
  • Personal Fulfillment
  • High Demand for Sales Professionals
  • Networking and Building Long-lasting Relationships
  •  
  • Outline of B2C sales and its importance
  • Basic features and dynamics of B2C markets
  • Distinguishing between B2C and B2B sales
  • Professional Appearance
  • Empathy
  • Strong Communication Skills
  • Interpersonal Skills
  • Organizational Skills
  • Product Knowledge
  • Educational Background and Experience
  • Problem-Solving Abilities
  • Integrity and Ethics
  • Prospecting And Lead Generation
  • Lead Qualification
  • Initial Contact
  • Needs Assessment
  • Solution Presentation
  • Objection Handling
  • Closing Win/Lose
  • Post-Sale Follow-Up
  • Customer Retention and Upselling
  • Long-Term Relationship Building
  • Customer Retention Strategies
  • Handling Customer Complaints and Feedback
  • Leveraging Technology in Sales CRM

Prerequisites

None

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Procurement for Non-Procurement Officers (P4NP)

Procurement for Non-Procurement Officers (P4NP)

Objectives:

By the end of this course, participants will be able to:

  • Identify the end-to-end procurement process.
  • Describe the risks and opportunities in procurement and identify the controls that are appropriate to manage the process.
  • Apply a variety of principles to simple and/or lower-value acquisitions to manage acquisitions both from existing contractual solutions and when no arrangements exist.

Topics:

  • Introduction to the procurement cycle
  • Types of procurement
  • Procurement Case study (What could go wrong in the procurement process what the opportunities might be)
  • Overview of how the procurement process can deliver value for money
  • Risks and opportunities in the procurement process
  • The procurement process
    • Writing the specification
    • Understanding suppliers and the market
    • Developing a procurement plan
    • Managing the bid process
    • Evaluating offers and selecting the best offer
    • Making sure that we get what we paid for
  • A vendor’s list management
    • Steps to building a list
    • What information to document
  • Challenges that a procurement officer may encounter

Prerequisites

Familiarity with administrative procedures.

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Marketing and Sales of Hi-Tech Products and Services (MSHTPS)

Marketing and Sales of Hi-Tech Products and Services (MSHTPS)

This course will be conducted by RITAJ Managerial Solutions for middle managers and young professionals in the Palestinian organizations and companies, who works in the field of business development, marketing, sales, or customer services of Technology-Based products and services, such as IT companies, Telecom Operators, ISPs, IT startup companies, and IT entrepreneurs.

The goal of this course is to provide the trainees with the appropriate conceptual and managerial frameworks required for high tech business success. This course synthesizes decision frameworks and strategies that reflect best practices in the area of high-technology marketing and sales. It offers a cutting-edge treatment of research and practice related to the marketing and sales of technology based products and services, supported by various examples, case studies, and applications.

Topics:

  1. Characteristics of High-Technology Industries
  2. Customer Relationship Marketing in the Context of High Technology Products
  3. Marketing Research in High- Technology Markets
  4. Brand Strategy for High-tech products
  5. Development of New Products and Management Issues
  6. Distribution channels in high tech markets
  7. Pricing Issues in High-Technology Markets
  8. Advertising and Promotion in High- Technology Markets
  9. The selling process of high-tech products
  10. Strategic considerations in Marketing Communications

Prerequisites

Principles of Sales and Marketing

Meet the trainer

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Certified Management Accountant (CMA) Part I

Certified Management Accountant (CMA) - Part I

 شهادة المحاسب الإداري المعتمد - الجزء الأول

Objectives:

Upon completion, the trainee will be better able to:
  1. To manage and analyze financial data to serve the decision-making process
  2. To utilize financial data for business appraisal
  3. To assess investments and valuate businesses
  4. To build up cost structures  

Topics:

  • Financial statements
  • Recognition, measurement, valuation, and disclosure
  • Strategic planning
  • Budgeting concepts
  • Forecasting techniques
  • Budgeting methodologies
  • Annual profit plan and supporting schedules
  • Top-level planning and analysis
  • Cost and variance measures
  • Responsibility centers and reporting segments
  • Performance measures
  • Measurement concepts
  • Costing systems
  • Overhead costs
  • Supply Chain Management
  • Business process improvement
  • Governance, risk, and compliance
  • Internal auditing
  • Systems controls and security measures
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Palestinian Labor Law (PLL)

قانون العمل الفلسطيني ولوائحه التنفيذية بين الجوانب النظرية والتطبيقات العملية
Palestinian Labor Law

:الأهداف

مع نهاية التدريب، يتمكن المشاركون من

التعرف على بنود قانون العمل الفلسطيني ولوائحه التنفيذية وتطبيقاته في بيئة العمل

التعرف على الأنواع المختلفة لعقود العمل والآثار المترتبة على كل منها

التعرف على الحقوق المترتبة للعمال أثناء وعند انتهاء عقد العمل

التعرف على الإجراءات التي تساعد على الامتثال في تطبيق قانون العمل

توضيح دور الموارد البشرية في إدماج قانون العمل في الأنظمة الداخلية

استعراض أمثلة من بيئات الأعمال الفلسطينية والطرق المتبعة لتطبيق القانون

:المواضيع

سيتم ذلك من خلال استعراض وشرح لأحكام قانون العمل الفلسطيني رقم 7 لسنة 2000 واللوائح الصادرة بمقتضاه، كما يلي

الباب الأول: تعاريف وأحكام عامة

الباب الثاني: التشغيل والتدريب والتوجيه المهني

الفصل الأول: التشغيل

الفصل الثاني: التدريب والتوجيه المهني

الباب الثالث: عقد العمل الفردي

الفصل الأول: تكوين العقد

الفصل الثاني: انتهاء عقد العمل الفردي

الفصل الثالث: إنهاء عقد العمل الفردي

الباب الرابع: علاقات العمل الجماعية

الفصل الأول: المفاوضة الجماعية

الفصل الثاني: اتفاق العمل الجماعي

الفصل الثالث: تسوية النزاعات العمالية الجماعية

الفصل الرابع: الإضراب والغلق

الباب الخامس: شروط وظروف العمل

الفصل الأول: ساعات العمل والراحة الأسبوعية

الفصل الثاني: الإجازات

الفصل الثالث: الأجور

الفصل الرابع: السلامة والصحة المهنية

الباب السادس: تنظيم عمل الأحداث

الباب السابع: تنظيم عمل النساء

الباب الثامن: تفتيش العمل

الباب التاسع: إصابات العمل وأمراض المهنة

الباب العاشر: العقوبات والأحكام الختامية

الفصل الأول: العقوبات

الفصل الثاني: أحكام ختامية

أبرز قرارات مجلس الوزراء/وزير العمل ذات العلاقة

قرار مجلس الوزراء رقم (121) لسنة 2005م بلائحة القواعد المنظمة للجزاءات طبقاً لقانون العمل رقم (7) لسنة 2000م

قرار مجلس الوزراء رقم (47) لسنة 2004م بلائحة الإخطار بإصابات العمل والأمراض المهنية والحوادث الجسيمة ونماذج الإحصائيات الخاصة بها

قرار مجلس الوزراء رقم (24) لسنة 2003م بنظام الفحص الطبي الدوريقرار مجلس الوزراء رقم (166) لسنة 2004 بنظام ساعات العمل والعمل الاضافي.

قرار وزير العمل رقم (7) لسنة 2017م (بشأن بدء العمل بالحد الأدنى للأجور)

قرار وزير العمل رقم (2) لسنة 2013 بشأن خدم المنازل.

 

:المتطلبات الأساسية

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Supply Chain Management (SCM)

Supply Chain Management (SCM)

Objectives:

Topics:

Prerequisites

Practical experience in a work environment.

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