Effective Sales Skills (ESS)
مهارات البيع الفعّال
Introducing the Sales for B2C training program is a foundation that helps novices succeed in business-to-consumer sales. This course is designed specifically for beginners and lasts four weeks. It covers key aspects of B2C sales such as understanding the dynamics of B2C sales, effective communication and sales techniques development, mastering the process of selling, and building long relationships with customers. The participants are offered diverse learning experiences so that they can be better prepared to become successful in the highly competitive B2C sales arena.
- It will help participants keep their eye on how to increase sales revenue;
- Professional selling contributes to customer retention and satisfaction;
- Attending a training will support the employees’ productivity and efficiency
Professionals whose work responsibilities require sales skills, such as:
- Sales representative
- Sales officers
- CROs
- Cashiers
- Customer service reps
- CLICK HERE for date of next course
- Type: Classroom/Hybrid/Online/On-Client Premise
- Duration: 20 Hours
- Language: English and Arabic
Objectives:
Upon completing this course, trainees will have a foundational understanding of the topics below, as well as an ability to utilize and implement the concepts learned which include:
- Identify the concept of B2C sales
- Address the consumer behaviors and customer analysis
- Identify the stages of the sales process
- Utilize effective communication that leads to sales
- Develop a personalized sales strategy
Topics:
- Earning Potential
- Diverse and Transferable Skills
- Career Growth and Advancement
- Flexibility – You get more freedom
- Dynamic work environment
- Personal Fulfillment
- High Demand for Sales Professionals
- Networking and Building Long-lasting Relationships
- Outline of B2C sales and its importance
- Basic features and dynamics of B2C markets
- Distinguishing between B2C and B2B sales
- Professional Appearance
- Empathy
- Strong Communication Skills
- Interpersonal Skills
- Organizational Skills
- Product Knowledge
- Educational Background and Experience
- Problem-Solving Abilities
- Integrity and Ethics
- Prospecting And Lead Generation
- Lead Qualification
- Initial Contact
- Needs Assessment
- Solution Presentation
- Objection Handling
- Closing Win/Lose
- Post-Sale Follow-Up
- Customer Retention and Upselling
- Long-Term Relationship Building
- Customer Retention Strategies
- Handling Customer Complaints and Feedback
- Leveraging Technology in Sales CRM
Prerequisites
None
