Designing and Tracking Key Performance Indicators (KPI)

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Designing and Tracking Key Performance Indicators (KPI)

تصميم وتتبع مؤشرات الأداء الرئيسة

Objectives:

The training aims to achieve the following objectives:

1.      Definition of key performance indicators & the role of KPI’s in performance management.

2.      Align KPI’s with Org. strategic goals.

3.      Address the principles of effective KPI’s.

4.      Create methods for collecting and managing data.

5.      Identify steps setting up the KPI’s dashboard.

6.      How to analyze and deliver KPI’s data.

Topics:

  • Understanding the KPI’s and the added value for the management.
  • Organization goals vs. KPI’s.
  • Principles of Effective KPI’s.
  • Initiate methods for collecting data and managing data to drive the KPI’s.
  • Effective track and report KPI’s.
  • Analyze and understand KPI’s data and results.
  • Improve the KPI’s based on performance and feedback.
  • Check out technology and tools that facilitate KPI’s tracking.
  • Demonstration of sample dashboards 15-20 sample form different department sales, accounting, finance, HR

The design of the activities will be focusing on the participants’ ability to design KPIs by working on case studies and real-world exercise. The training will provide suitable data to use during practice.

Prerequisites

N/A

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Project Proposal Writing for EU Funds (PPWEU)

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Project Proposal Writing for EU Funds (PPWEU)

كتابة مقترح المشروع لصناديق الاتحاد الأوروبي

Objectives:

Upon completing this course, trainees will have a foundational understanding of the topics below, as well as an ability to utilize and implement the concepts learned which include:

  • Participants will be able to identify and describe the key funding structures, processes, and priorities within the EU funding framework.
  • Participants will be able to explain the essential components of a successful EU project proposal, including problem statements, objectives, methodologies, and budgets.
  • Participants will apply learned concepts and skills to real-world scenarios through drafting sections of an EU project proposal in sectors of their organizational interests.
  • Participants will develop the ability to incorporate innovation and sustainability into their project proposals while effectively communicating their ideas.

Topics:

  • Horizon Europe, Erasmus+, and other relevant programs.
  • Differences between grants, tenders, and contracts.
  • Overview of project proposal components.
  • Alignment with EU priorities and policy objectives.
  • Innovative approaches and added value.
  • Sustainability and impact assessment.
  • Project Proposal Writing Process and Guidelines.
  • Project proposal objectives and expected outcomes.
  • Project proposal narratives and justifications.
  • Project activities and timeframe.
  • Project budget and financial plan.
  • Review and Submission Process.

Prerequisites

  • Project management skills and familiarity with project planning, implementation, and evaluation
  • Writing and communication skills, proficiency in English (as all proposals are submitted in English).
  • Budgeting and financial management, understanding of financial planning, cost estimation, and budget development.
  • Ability to work collaboratively in interdisciplinary teams.
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Effective Sales Skills (ESS)

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Effective Sales Skills (ESS)

مهارات البيع الفعّال

Objectives:

Upon completing this course, trainees will have a foundational understanding of the topics below, as well as an ability to utilize and implement the concepts learned which include:

  • Identify the concept of B2C sales
  • Address the consumer behaviors and customer analysis
  • Identify the stages of the sales process
  • Utilize effective communication that leads to sales
  • Develop a personalized sales strategy

Topics:

  • Earning Potential
  • Diverse and Transferable Skills
  • Career Growth and Advancement
  • Flexibility – You get more freedom
  • Dynamic work environment
  • Personal Fulfillment
  • High Demand for Sales Professionals
  • Networking and Building Long-lasting Relationships
  •  
  • Outline of B2C sales and its importance
  • Basic features and dynamics of B2C markets
  • Distinguishing between B2C and B2B sales
  • Professional Appearance
  • Empathy
  • Strong Communication Skills
  • Interpersonal Skills
  • Organizational Skills
  • Product Knowledge
  • Educational Background and Experience
  • Problem-Solving Abilities
  • Integrity and Ethics
  • Prospecting And Lead Generation
  • Lead Qualification
  • Initial Contact
  • Needs Assessment
  • Solution Presentation
  • Objection Handling
  • Closing Win/Lose
  • Post-Sale Follow-Up
  • Customer Retention and Upselling
  • Long-Term Relationship Building
  • Customer Retention Strategies
  • Handling Customer Complaints and Feedback
  • Leveraging Technology in Sales CRM

Prerequisites

None

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Analyzing and Visualizing Data with Power BI (AVDBI)

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Analyzing and Visualizing Data with Power BI (AVDBI)

Power BI تحليل البيانات وتصورها باستخدام

Objectives:

Upon completing this course, trainees will have a basic understanding of the topics below, as well as an ability to utilize and implement the concepts learned which include:

  • Power BI
  • Power BI Desktop
  • Working with CSV, TXT, and Excel Worksheets
  • Connecting to Databases
  • Merging, Grouping, Summarizing, and Calculating Data
  • Reporting
  • Power BI Online

Topics:

  • Getting Acquainted with Power BI
  • Creating Datasets from Data Models and Data Files
  • Using Quick Insights to Explore a Dataset
  • Viewing Reports
  • Exploring a Dashboard
  • History of Power BI
  • Choosing a Development Tool
  • Using Excel
  • Using Power BI Desktop
  • Databases
  • Files
  • Web and Other Sources
  • Azure and Software as a Service
  • Manual Entry
  • Renaming Queries
  • Combining Queries: Append
  • Fixing Metadata
  • Filtering Rows
  • Eliminating Columns
  • Combining Queries: Merge
  • Adding a Column
  • Creating Relationships
  • Defining New Columns
  • Concatenating Columns
  • Performing a Lookup to a related table
  • Translating a Value
  • Adding a Date Table
  • Defining Hierarchies
  • Configuring Properties
  • Defining New Measures
  • Adding Visuals
  • Filtering
  • Slicer Filtering
  • Highlighting
  • Setting Properties
  • Drilling Within a Hierarchy
  • Publishing Datasets
  • Refreshing Imported Data
  • Using Power BI Gateway – Personal
  • Understanding Power BI Gateway – Enterprise

Prerequisites

Pass an assessment test.

Meet the Trainer - Musa Abuhelweh

Musa Abuhelweh

Solutions Architect

موسى أبو حلوة

:خبير ومستشار تقني في كل من

الذكاء الاصطناعي –

معالجة البيانات وتحليلها –

أتمتة العمليات الإدارية – 

PowerBiبرامج أكسل و –

هندسة الأوامر لتطبيقات الذكاء الاصطناعي –

coaching التدريب والتدريب الفردي –

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Leadership for Performance Management (LPM)

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Leadership for Performance Management (LPM)

Objectives:

Increase productivity
Retain your people
Nurture future leaders
Increase employee engagement
Implement an effective leadership style
Make better decisions
زيادة الإنتاجية
دعم الموظفين
تنمية القادة المستقبليين
تحفيز تفاعل الموظفين
توظيف أسلوب قيادة فعال
اتخاذ قرارات أفضل

Topics:

  1. Introduction & Objectives
  2. Leadership – Role, Skills and Styles
    1. Definition and the Leadership Grid
    2. Collaborative leadership
    3. Transitional leadership
    4. Visionary leadership
    5. Situational leadership
  3. Leadership and Communication
    1. Basics of effective Communication
    2. Barriers to communications
    3. Verbal & non-verbal communication
    4. The art of listening
    5. Conducting effective meetings
  4. Leadership and Problem-Solving
    1. Problem solving steps
    2. Identifying the problem
    3. Techniques for developing alternatives
    4. Getting consensus
    5. The leader as a problem solver
  5. Leadership and Management
    1. Authority Vs. Responsibility
    2. Delegation and Acceptance
    3. Roles and relationships
    4. The manager as a leader
    5. Being a leader: Bridging the gap
  6. Leadership and Coaching
    1. The coaching cycle
    2. Pre-requisites for coaching & mentoring
    3. Coaching for performance
    4. The Leader’s role in coaching
    5. Managing people issues
  7. Leadership and Team Building
    1. Team building process
    2. Essential building blocks for teams
    3. Dealing with internal and external politics
    4. The team Leader as a facilitator, mediator & negotiator
  8. Leadership and Motivation
    1. Principles of motivation
    2. Motivation theories and their application
    3. Motivation through goal setting
    4. Guidelines for setting SMART goals
    5. Self-actualization in the team
  9. Leadership and Management of Change
    1. The need for change
    2. Psychology of resistance to change
    3. Implementing the change model
    4. Developing the change management plan
    5. Communicating for change
  10. Leadership and Decision-making
    1. Common Pitfalls in Decision-making
    2. Thinking and Decision-making processes
    3. Decision-making matrix – Focus & Impact
    4. The 3D Model – Debate, Discussion & Dialogue
  11. Leadership and Ethics
    1. Character and integrity
    2. Ethics and Values
    3. Building excellence
    4. Emotional intelligence
    5. Influencing team/organizational culture
  12. Leadership for the Team Leader
    1. Leadership life cycle
    2. Continuum of leadership
    3. Leadership for virtual teams
    4. Developing high performance teams
    5. Checklist – Team Maturity & Leader Behavior

Prerequisites

N/A

To learn more fill the following form (English or Arabic) and a training consultant will call you:

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LinkedIn – Digital Identity

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بناء الهوية الرقمية على لينكدان
Building a Digital Identity on LinkedIn

:الأهداف

:مع نهاية التدريب، يتمكن المشاركون من

مساعدة أصحاب الخبرات والمعرفة في بناء هويتهم كقادة في مجال خبرتهم

إرشاد الجيل الجديد في كيفية بناء هوية رقمية تساعدهم على تحقيق فرص متنوعة سواءً إيجاد فرصة عمل أو بناء شبكة معارف

:المواضيع

ما المقصود بالهوية الرقمية على لينكدان؟

أهمية الاستثمار في حساب لينكدان- أرقام وإحصائيات

أساسيات بناء حساب لينكدان

كيف نسوق خبرتنا على لينكدان وكيف نبني محتوى قيم؟

بناء شبكة الخبراء وطرق التشبيك معهم

كيف نقيم حسابنا؟

ملاحظة: التطبيق العملي سيتخلل التدريبات بشكل أساسي

القوالب الأسياسية لبناء محتوى قيم

كيفية توليد الأفكار لنحتوى إبداعي

طرق البحث عن فرص عمل على لينكدان

:نبذة عن المدربة

Trainer Lamees Waleed

Lamees Waleed: As a content creator and analyzer, Lamees leverages her extensive business development experience to craft compelling and authentic brand narratives that resonate with target audiences. Her passion for digital marketing and content creation drives her to bridge the gap in the Palestinian professional landscape by delivering insightful knowledge. She empowers experienced professionals to become thought leaders in their fields while guiding young professionals in building their paths and effectively marketing themselves.

:المتطلبات الأساسية

لا يوجد

لمعرفة المزيد قم بتعبئة النموذج التالي (إنجليزي أو عربي) وسيقوم مستشار التدريب بالاتصال بك

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How to Get a Job

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كيف أحصل على فرصة عمل

How to Get a Job

الأهداف

مع نهاية التدريب الفردي، يتمكن المشارك من

التعرف على سوق العمل –

التخطيط لدخول سوق العمل والوصول إلى فرص وظيفية –

تطوير الأدوات التي تساعد على دخول سوق العمل –

تطوير المهارات التي تبين “لم أنت” دونا عن جموع الخريجين –

تطبيق عملي لكل خطوات إيجاد وظيفة –

المواضيع

التخلص من مقولة “أي اشي المهم أشتغل” والعمل على تنظيم وهندمة الذات المهنية –

كيف أبدأ —

 

تحديد العلامة التجارية المهنية –

استكشاف المهارات والقدرات الشخصية —

إعداد سيرة ذاتية احترافية —

تحديد الهدف المهني —

 

البحث الأولي عن القطاعات والمؤسسات المحلية –

إعداد خطة سوقية —

اعداد رسالة ابداء اهتمام —

إعداد سيرة ذاتية مهنية (تعكس القدرات والإمكانات أكثر من أن صاحبها خريج جديد) —

ادراج بعض الوظائف المستهدفة —

 

الاستعداد لدخول السوق –

الاطلاع على بعض الأوصاف الوظيفية للوظيفة المستهدفة —

إعداد خطة سوقية للبحث عن وظائف —

تجنب عشوائية التقديم للشواغر الوظيفية —

آليات التواصل مع المؤسسات بشكل مبادر —

توظيف الأدوات المساندة للبحث للعمل —

التعامل مع الواسطة والمحاباة —

 

الاستعداد لخوض مقابلة عمل –

كيف أستعد —

الخوض في مقابلة تجريبية —

 

تطبيق عملي –

مرافقة أثناء القيام بمقابلة عمل حقيقية —

ملاحظات بناءة وتطويرية على الأداء في المقابلة —

 

قانون العمل حقوق وواجبات –

 

خلق الفرصة –

ماذا عن التطوع —

هل أبحث عن مرشد —

 

أهمية وكيفية المتابعة –

ماذا بعد —

التشبيك —

 

خطوات تطوير ذاتي للغة الإنجليزية –

الخطوات وتطبيقها —

بعض المصادر المساندة —

المتطلبات

لا يوجد

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Financial Reports for Non-Financial Professionals (FRNP)

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Financial Reports for Non-Financial Professionals (FRNP)

قراءة وتفسير البيانات المالية لغير الماليين

Objectives:

Upon completion of this program, the trainee will be able to:

  1. Understand the fundamental principles of accounting & finance to increase your planning, costing, and budgeting skills in the CEO role.
  2. Understand the financial terminology and basic concepts
  3. Handle dealings with the finance department at the organization
  4. Apply and evaluate financial information in a simulated case setting
  5. Increase the ability to participate in financial decision making
  6. Comply with donor reporting requirements and special financial models.

Topics:

Introducing Accounting and Financial Statements
• What Is Accounting?
• Who Uses Accounting Information?
• Double-Entry Accounting (General Journal, General Ledger, Adjusting Journal Entries, and Closing Journal Entries)
• Financial Statements and related disclosures.
• How Different Business Entities Present Accounting Information
• Explain why financial statements are important and how they provide valuable insights into a company’s financial performance and position.
• Illustrate how financial statements can be used to support decision-making in areas such as budgeting, investment analysis, pricing strategies, and resource allocation.

International Financial Reporting Standard (IFRS)
• Understand related IFRS to the business industry.
• Understand applicable accounting policies.

The Balance Sheet and Its Components
• Understanding the Balance Sheet
• The Accounting Equation
• The Components of the Balance Sheet
• The Transactions behind the Balance Sheet
• Break down a local Palestinian company’s balance sheet to understand its assets, liabilities, and equity. Discuss the significance of each item and how they reflect the company’s financial position.

The Income Statement
• Understanding the Income Statement
• The Income Statement Illustrated
• Transactions That Effect the Income Statement
• Discuss the structure of an income statement, focusing on revenue, expenses, and net income, and how it reflects a company’s profitability over a period.

Understand and Using a Statement of Cash Flows
• What is a Statement of Cash Flows?
• Cash and Cash Equivalents
• The Statement of Cash Flows Illustrated
• Explain the purpose of a cash flow statement in tracking cash inflows and outflows from operating, investing, and financing activities, and its importance for assessing liquidity.
Understand the Financial Statements related Disclosures
• What are Disclosures?:
• Purpose of Disclosures
• Key Disclosures in Financial Statements
• Significant Accounting Policies
• Accounting Estimates and Judgments

Financial Ratios:
Introduce basic financial ratios such as liquidity ratios, profitability ratios, and solvency ratios, and how they are calculated and interpreted to evaluate a company’s financial performance.

Budgeting for Your Business
• What Is a Budget?
• Provide an overview of the budgeting process, from setting objectives and gathering information to preparing, reviewing, and finalizing the budget.
• Explain the key components of a budget, including revenues, expenses, capital expenditures, and cash flows, and how they are incorporated into the budgeting process.
• The Cash Budget

Audits and Auditors
• What Is an Audit?
• Why Audits Are Useful to You
• Types of Audits
• Types of Financial Audit Opinions
• The roles and responsibilities of auditors, audit committees, and management in the audit process.

Prerequisites

N/A

To learn more fill the following form (English or Arabic) and a training consultant will call you:

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