Executive Office Skills (EOS)

Executive Office Skills (EOS)

EOS Objectives

By the end of the course, participants should have:

  • Extended their understanding of their roles and the key contribution they make to organizational success
  • Reviewed their working relationships
  • Reviewed and developed their personal organization, communication and interpersonal skills
  • Developed an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

EOS Topics

  • Customer Services
    • Face-to-face contact
    • Dealing with awkward customers
    • Dealing with complaints and complaints policy
    • Person-to person and escalating issues
  • Communication, Managing Time and Stress
    • Avoiding communication breakdown
    • Listening skills
    • Managing requests, conflict, interruptions and access
    • Managing conflict
    • Giving and receiving delegation
    • Constructive criticism skills
    • Meetings
    • Time stealers and personal style
    • Helping others manage time
    • Planning and priority setting
    • Introduction to project management techniques
    • Monitoring progress and dealing with crises
  • Written Communication Skills
    • Taking notes and writing minutes
    • Letter and email writing (discussion of some templates)
    • Editing and proof-reading skills
  • Desk Management
    • Office layout and ergonomics
    • Information systems
    • Managing the paper load
  • Outlook Management
    • Getting the best from e-mail and office technology
  • The Office Administrator & Personal Assistant’s Roles
    • The ‘competence’ model and the competences of effective Office Administrators, Executive Secretaries and Personal Assistants

Organizational structures and cultures, managing work relationships

Prerequisites

Basic computer skills

To learn more fill the following form (English or Arabic) and a training consultant will call you:

Financial Analysis (FA)

Financial Analysis (FA)

FA Objectives

  • Analyze Financial Statements
  • Apply Financial Analysis Methods and Tools to Measure Performance Against Internal and External Standards and Industry Benchmarks
  • Make Sound Decisions Based on Accurate Assessments of Business Performance and Results
  • Ask Better Questions to Gain a Clearer Understanding of the Business, and Focus Attention on Areas of Greatest Impact
  • More Effectively Manage Value in the Business

FA Topics

The Nature of Financial Analysis

  • List the Principal Questions Answered By Financial Analysis
  • Identify the Financial Statement Sources of Data Used in Financial Analysis
  • List the Major Tools Used in Financial Analysis

The Planning Cycle

  • Identify Components of the Planning Cycle
  • Describe the Role of the Financial Analyst Income Statement and Balance Sheet
  • Identify Key Accounts and Subtotals of the Income Statement
  • Identify the Major Sections of the Balance Sheet and How Analysts Use Them
  • Explain Why Companies Own Assets and How They Pay for Them
  • Use Common Size Financial Statements

Measurement of Performance

  • Calculate the Solvency Ratios, Liquidity Ratios, and Profitability Ratios
  • Explain How Ratios Relate to the Creation of Shareholder Value
  • Define How Growth Rates Are Used to Indicate Performance Cash Flow
  • Analyze a Company’s Gross Cash Flow from Operating, Investing and Financing Activities
  • Describe Why an Analysis That Fails to Take Cash Flow into Account Is Inadequate
  • Define a Company’s Free Cash Flow
  • Use Cash Metrics to Measure Value Creation

Creating Shareholder Value

  • Calculate a Company’s Weighted Average Cost of Capital and Total Capital in Accordance with CAPM
  • Use Bond Rating Information to Manage Leverage 

Analyzing Enterprise Investments: The Theory of Interest and the Time Value of Money

  • Use a Financial Calculator
  • Calculate Future Value, Present Value, and Compound Growth Rates
  • Calculate the Present and Future Value of an Annuity and Annuity Payments
  • Calculate and Understand Internal Rate of Return
  • Calculate the Present Value of a Perpetuity

Analyzing Enterprise Investments: Capital Project Evaluation

  • Define the Steps Necessary to Perform a Capital Project Evaluation
  • Create a Spreadsheet to Describe a Project
  • Choose a Hurdle Rate for a Project
  • Apply the Major Techniques: NPV, IRR, EPVI, Payback
  • Give a Definition of Terminal Value
  • Price an Acquisition

Prerequisites

Basic understanding of accounting and/or finance.

To learn more fill the following form (English or Arabic) and a training consultant will call you:

Chartered Financial Analyst (CFA)

Chartered Financial Analyst (CFA)

CFA Objectives

By the end of the trainings, participants will be able to:

  • To identify the main tested areas in the CFA level 1
  • To introduce an efficient methodology to prepare for the CFA
  • To discuss tips and tricks to pass the exam
  • To manage time in order to cover the material
  • To prepare practically for the exam

CFA Topics

Level I CFA exam will cover the following topics:

  • Ethical and Professional Standards
  • Quantitative Methods
  • Economics
  • Financial Reporting and Analysis
  • Corporate Finance
  • Portfolio Management
  • Equity
  • Fixed Income
  • Derivatives
  • Alternative Investments

Prerequisites

An individual wishing to enroll in the CFA Program and register for the Level I exam for the first time must possess an international travel passport. In addition, candidates must meet one of the following requirements:

  • Have earned a bachelor’s (or equivalent) degree, or be in their final year of a bachelor’s program.
  • Have accumulated four years of applicable professional work experience (not required to be investment related).
  • Candidates may also have a combination of full-time professional experience and education that totals a minimum of four years. The four years of experience/education must be accrued prior to enrollment in the program. This article has more details.

Deleivery

The content is divided into 6 sections. Participants are expected to study each section before the session.

Plan

Introduction to the methodology
Study time (section 1) two weeks
Seminar 5 hours
Study time (section 2)
Seminar
Study time (section 3)
Seminar
Study time (section 4)
Seminar
Study time (section 5)
Seminar
Study time (section 6)
Seminar
Review workshop day 1
Review workshop day 2
Review workshop day 3
Review workshop day 3

Study Plan

The average candidate for Level I of the CFA exam should spend roughly 300 hours over the course of six months preparing for the exam

To learn more fill the following form (English or Arabic) and a training consultant will call you: