Executive Office Skills (EOS)
An exciting and interactive course that is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively, thereby, contributing to their own, their boss’ and their organization’s success.
Managing office operations require advanced skills in organization, problem solving and logical decision making in order to contribute to the overall success of the organization. An office manager is one of the core staff who has a key role in supporting sound decision making and controlling challenges and problems.
- Office administrators
- Supervisors of clerical and administrative staff
- Executive secretaries and personal assistants
- CLICK HERE for date of next course
- Type: Classroom
- Duration: 20 hours
- Language(s): English and Arabic
EOS Objectives
By the end of the course, participants should have:
- Extended their understanding of their roles and the key contribution they make to organizational success
- Reviewed their working relationships
- Reviewed and developed their personal organization, communication and interpersonal skills
- Developed an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
EOS Topics
- Customer Services
- Face-to-face contact
- Dealing with awkward customers
- Dealing with complaints and complaints policy
- Person-to person and escalating issues
- Communication, Managing Time and Stress
- Avoiding communication breakdown
- Listening skills
- Managing requests, conflict, interruptions and access
- Managing conflict
- Giving and receiving delegation
- Constructive criticism skills
- Meetings
- Time stealers and personal style
- Helping others manage time
- Planning and priority setting
- Introduction to project management techniques
- Monitoring progress and dealing with crises
- Written Communication Skills
- Taking notes and writing minutes
- Letter and email writing (discussion of some templates)
- Editing and proof-reading skills
- Desk Management
- Office layout and ergonomics
- Information systems
- Managing the paper load
- Outlook Management
- Getting the best from e-mail and office technology
- The Office Administrator & Personal Assistant’s Roles
- The ‘competence’ model and the competences of effective Office Administrators, Executive Secretaries and Personal Assistants
Organizational structures and cultures, managing work relationships
Prerequisites
Basic computer skills