Skills-Based Training Cat​a​logue

Ritaj’s training models offer fully integrated solutions by way of touching on handling finances, managing people, operating systems and processes as well as leadership.  Empowering these aspects shall drive corporates to their ultimate success.

Our training programs are tailored based on today’s operating businesses and therefore Ritaj works on training with cohorts, coaching as well as on-site training.


Training Catalogue

One Day Training

Customized Training


Training Catalogue

Business Development

Brainstorming & Focus Groups Techniques – The art of brainstorming and the skill to come up with concrete and creative ideas is the number one key for success in marketing and businesses. While naturally we practice brainstorming in everyday life, brainstorming for business purposes requires a higher degree of sophistication and organization. Similarly, the techniques of creating and orienting focus groups require knowledge of the dos and don’ts, selection criteria and important rules for managing focus groups to get the best results needed for the intended goal, be it marketing research, feedback or product development. This training aims to sharpen and capacitate those skills for the participants.

Building Employee Loyalty – Employees are becoming the competitive advantage for business in the modern world. A smart employer is the one who hires right and retains good employees. Usually good employees are taken for granted. This training is designed for business managers and professionals. It introduces techniques on creating a positive work environment where people thrive and produce rather than being on the lookout for other job opportunities.

Business Correspondence & Report Writing – The aim of this practical training is to equip participants with the best practice techniques in order to write reports regardless of the language. Professionals have an increasing need to communicate facts and thoughts clearly, concisely and deliver the intended message to their audience.  Technical facts, results of investigations, progress reports, communications with customers, and so much more, all have to be written to the highest possible standards and with the target audience in mind.

Business Process Management – The main objective of this training is to optimize existing work processes within an organization in order to lead to seamless change while avoiding the traditional hierarchical management approach. In specific, this course will focus on the roles and responsibilities of certain departments in an organization (HR, finance, management team, etc.) and understanding procurement procedures.

Business Valuation: Tools and Techniques – Valuation is at the heart of any investment decision, whether that decision is to buy, to sell or to hold. However, the pricing of many assets has become a more complex task in modern markets, especially after the recent financial crisis. In order to be successful at this endeavor, you must have a firm understanding of the proper valuation techniques. This training starts with the theoretical part and then moves on to applying theories in a practical context using financial models. At the end of this training, participants would have the information that will serve as a solid foundation for their professional valuation endeavors.

Costing and Pricing – The process of setting prices within the business enterprise involves two steps. The first step involves determining the costs, which are the base for setting the price, and the second step is the actual setting of the price. Participants in costing and pricing training learn about all of the elements to consider when pricing.

Effective Marketing Skills – This training offers the basic non-dispensable skills and principles of marketing. It especially pays attention to training and equipping participants with solid and effective modern marketing tools.

Leadership for Creativity & Performance – This leadership-training course provides professionals in leading positions with the insight, awareness, and techniques to lead more effectively influence others, and become inspirational role models.

Planning & Strategy Building – Building strategies and planning is the base on which the entire business operation of any firm runs. Whether you are planning a business operation or a marketing campaign, attention to detail and deadlines is critical. From the stage of research and gathering information to the implementing phase and up until the feedback, successful planning requires special and sharp skills. This training aims for sharpening the skills of planning and building strategies, which equips the participant with a valuable market skill that they can use in any field. 

Project Proposal Writing (PPW) – The project proposal is the first piece of information provided about an idea or a problem-solving project. This document needs to be clear, honest, and comprehensible. A winning project proposal enables the reader to envision the entire project with the intended details and goals. This training enables the participant and prepares them to write project proposals that can win funding, grants, and approvals.

Resource Mobilization: Fundraising and Proposal Writing (RM) – For more information on the last course see:

Results-based Management Practices in RBM – The goal for any business is efficient management of the various operations and employees. Successful management creates order and timely results. Result-based management focuses on the highest level of proficiency in management by diving the process into strategic planning and problem solving to produce and come up with the required results. If you want your business operations to produce better and timely results simply through enhancing the management of human and capital resources then this training is the key.

Supply Chain: Logistics, Transportation & Purchasing – This training is about working the supply chain along the areas of logistics, transportation, and purchasing. Proper and timely management of the supply chain is an indispensable and very specialized skill. Participants who finish this training are prepared to be experts in supply chain operation and can save their business time and costs.

Procurement for Non-Procurement Professionals – This course aims to introduce professionals whose tasks include procurement to the concept of procurement, and the role, processes, tools, and techniques of procurement. It explores the basics of procurement in a jargon-free way to learn the best practices for managing or supervising this process.

Time Management – Prioritizing and procrastination: 10 tips


Palestinian Labour Law and Regulations – This training course provides in-depth knowledge of the Palestinian Labor Law and its executive regulations in theory and practice given that the law is the official source of information for employment.

The law addresses issues like minimum wage, incentives, roles, and responsibilities, in addition to termination of employment.

The training aims at advancing trainees’ awareness from a legal perspective in order to support them in developing an institutional environment and culture based on a thorough understanding of the rights and duties, which consequently leads to the ability to reduce/avoid abuses and offenses and disputes.


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Language Training

English for Businesses – This is a customized training course aims at advancing the level of communication in English during business settings. The content is carefully selected and designed with the written and spoken English found in work or business environments.

English Conversational Skills Beginner’s Level – Speakers of English as a second language are often familiar with grammar, vocabulary, and good comprehension. However, most of these English speakers find it intimidating and even sometimes impossible to effortlessly hold a conversation in English. This training is the starting point for individuals interested in acquiring the skill of conversing in English for both their professional careers and daily lives.

English Conversational Skills Intermediate Level – This training aims at enriching trainees with common spoken English and conversational skills on an intermediate level. It enables them to become familiar with the day-to-day most common phrases and terminology in the American dialect.

English Conversational Skills Advanced level – This training is for individuals who are capable of holding long conversations in English. The training will further enrich trainees with common spoken English as it enables them to make the jump from intermediate conversational English proficiency to advanced.

English for Banking Communications – This training introduces participants to English language skills that they can use in a non-stressful, but realistic and simulated work environment by introducing a wide range of the most common banking terminology in conversation.

English for Business Meetings – This training is for professionals who have English conversational skills but are looking for specialized English vocabulary and efficiency that is fit for business meetings. English for business meetings introduces the appropriate vocabulary and conversation in English that matches the right level of formality and speed of a business meeting. Graduates of this training can hold and participate in business meetings conducted in formal, correct, and well-paced English.

English for Diplomats – This training is for professionals who have English conversational skills but are looking for specialized English vocabulary and efficiency that is fit for business meetings. English for business meetings introduces the appropriate vocabulary and conversation in English that matches the right level of formality and speed of a business meeting. Graduates of this training can hold and participate in business meetings conducted in formal, correct, and well-paced English.

English for Executives – This training is an advanced English language training for individuals in high and demanding positions. As English is one of the globally dominant languages, it is absolutely necessary for executives in all business sectors to master the English language level offered in this training.

English for Law – This is a specialized English language training for individuals working in international law or legal translators or anyone working in the field of law and order. The training is comprised of a large set of vocabulary related to and used in the field of Law.

English for Media Professionals – Being one of the most influential and popular languages spoken globally, English has become a highly essential skill for communication. This training program is specially designed for people to improve their English for their studies and professional lives. This training is aimed at training people involved in media. It focuses on enriching their vocabulary in general and their political terminology in specific. At the end of this training, participants will be better able to take part in situations where oral communication in English is required in their field of work.

Conference Interpreting Skills – This training equips professional translators and individuals with skills to interpret conferences. Conference interpreting skills are not only about language skills but extend to careful listening, rapidness, and many other skills that distinguished the successful interpreter from the slow translator.

Arabic for Non-natives – Customized Arabic language training for non-natives who are expats working in an Arab country or returning second-generation locals who grow up with a mother tongue different from Arabic.

Hebrew Language Communication – First level: Participants learn both types of letters and proper reading and writing rules throughout four meetings. This training enriches the participants’ glossary of the Hebrew language and provides them with the basic spoken and written language rules. Second Level: Much more focus is paid on proper reading and writing, developing the necessary writing, reading, and conversation skills.

Legal Translation (Level B: Laws and Regulations) – This training covers level B of legal translation.

Professional Translation Certification – This training program aims to help translation enthusiasts make a leap into translation action. The candidates will be eye to eye with the nuts and bolts of translation. The program consists of four modules:

  1. Research techniques of online, print, and software research resources
  2. Translation as an act of writing and rewriting which helps strike the balance between the source language modus of writing and the target language’s
  3. Translation modes
  4. Legalese and legal translation.


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Resource Mobilization for Sustainable Civil Society Organizations – The goal of this training is to foster sustainability in Palestinian civil society. Efficient resource mobilization is about acquiring resources for an organization and managing those resources effectively. Sustainable organizations can be more responsive to community priorities and more effective at advancing long-term social objectives.

Assignment-based Report Writing – Businesspeople have an increasing need to communicate facts clearly, concisely and in a way that gets the message across to their readers. When writing a report, we often think we’ve written what we wanted to convey, yet the reader gets the wrong impression. Whether writing to customers or colleagues, business professionals must not only convey the required message or information, but they must do so in a way that impresses the reader, and helps them make use of the information provided. The training includes workshops where participants practice by using actual reports from their workplaces. This highly participative training is designed to help professionals produce technical reports, which get their message across.

Pitching for Business – The best project ideas can lose funding and be denied approval if presented in the wrong way. The right pitching skill means the ability to present the idea or project honestly, clearly, and most importantly capture the audience and convince the possible investors or get approvals. If you are an entrepreneur or a professional needing to grade up your presenting and pitching for business skills this training is for you.

Effective Presentation Skills – Presentations are an inherent part of today’s workplace. From sales pitches to why you expect a pay increase this year, your goal is to instruct and persuade others. There are primarily three levels of presentation skills that you will use in your career; business presentations, public speaking, and general communication. While not all of them may pertain to your current career, they will at some point. This training covers the three main skill levels for presentations with both formal and informal methods.


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Finance and Accounting

Financial Analysis Skills – Accurate financial analysis is a fundamental element of growth, strategy, and overall success. Understanding how to use financial indicators and benchmarks allows you to allocate resources and evaluate potential projects for maximum return on investment. Financial analysis takes the guesswork out of the planning process and enables you to keep tabs on how your business is performing. It is a beacon for smart investment. If your job requires a firm grasp of financial situations, then this hands-on comprehensive workshop is for you. You’ll review proven analytical tools and develop a keen understanding of how and when to use them to improve your company’s profit picture.

Financial Excel – In today’s ever-changing business environment financial modeling can facilitate and improve the reliability and quality of your decision-making. The training begins by concentrating on spreadsheet best practices, auditing, and the advanced use of Excel. These skills are then applied to the construction of financial, valuation, and investment models.

Budgeting and Forecasting Skills – From the basic finance and accounting skills, this training combines budget planning and profit accounting. The overall objective is to improve budgeting and forecasting skills being a key tool to communicate plans for development and handle daily operations. After completing the course, trainees will be knowledgeable of budget cycles and processes, and they will be able to read and interpret a budget, as well as draft and revise a budget.

Advanced Excel – Data entry and the basic use of Excel covers only a small part of the functions that can be conducted through Excel. Advanced Excel training is for complex techniques, Excel computations and many time-saving tricks.

Financial Leasing – This training offers a breakdown of the tools, logistics, and theory of financial leasing. The training equips participants with valuable and indispensable knowledge of the techniques and rules of financial leasing.

Financial Management for NGOs – Enterprises watch their finances very closely and therefore take the right decisions at the right time. Therefore, financial management is crucial for the success of any organization, be it private, government, or non-government. Along with the existence of financial planning and adequate financial systems, a professional needs to be fully aware of the purpose and practices of financial management in order to produce effective reporting and sound recommendations on business decisions.

Financial Reporting (interpreting financial statements) – Essential for every business, the financial reporting training covers the full range of financial statements reading and interpreting.

Financial Reports for Non-Financial Professionals (FRNP) – This course is designed to introduce finance for non-financial Professionals by using financial statements of local Palestinian companies listed on the stock exchange. Select reports to be used as training material will include various industries and diverse operations to have hands-on experience for reviewing and analyzing data.


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Personal Development

Lead and Succeed – Leadership development comes from within us, in the sense that deeply held values and principles provide the road map for the way we lead, and the way other people respond. Hence, it is important that a leader must first understand and then communicate their own value system to other people. It is always the leader’s personal value system that proceeds them in their quest, whether they are a person of impeccable morals or quite disreputable. Hence, this is an integral part of management training as it is of critical importance to have the self-awareness to lead and manage other people to see success be achieved.

Social Media Marketing Skills – This training course is designed to allow trainees to build their own social media presence while focusing on inbound marketing to allow targeted audiences to interact more frequently. Further, trainees will understand the importance of digital display advertising and the revolution in mobile marketing and how to use it.

Build your Successful Action Plan – An action plan is a process of mapping out the steps that need to be followed in order to achieve the desired goal within a certain period of time by using limited resources. Successful action plans help you follow your deadlines and save resources in either business or personal projects. 

Business English Coaching – Under personal development, this training is personalized and customized coaching in business English.

Creative Thinking and Mind Mapping – Mind Mapping is a useful technique that helps you improve the way that you record information and supports and enhances creative problem-solving. By using Mind Maps, you can quickly identify and understand the structure of a subject. You can see the way that pieces of information fit together, as well as record the raw facts into normal notes.

Executive Meeting Management – This personal development training is for individuals in senior leadership positions. The training covers the skills and practices needed to hold successful and smooth executive meetings.

Executive Office Skills – An exciting and interactive training that is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively, thereby, contributing to their own, their boss’ and their organization’s success.

Personal Branding – It refers to the way other people see you as a representative of an idea, organization, or activity. Are you a genius? An expert? Are you trustworthy? What do you represent? What do you stand for? What ideas and notions pop up as soon as someone hears your name? When you have a personal brand, people recognize and care about your name, what you’re working on, what you offer, and what you’re about.


Work Dynamics Program – This series of Professional Development Seminars aim at providing young persons with valuable knowledge, which they can apply in their job-hunting efforts and in the workplace.


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Sales, Marketing & Customer Service

Boost your Sales with Proper Marketing – Enhancing participants’ (job seekers) position by providing them with professional and practical marketing skills.

Digital Marketing Digital Marketing prepares you to have the specialized skills you need to understand what works now and the new best practices in the field. It also allows you to find the confidence to show how digital marketing makes an impact.

Micro-finance Marketing – A customized marketing training that offers training in marketing for micro-finance.

Marketing Communication – This training covers and focuses on the communicated messages delivered to the market.

Market Research – Marketing research is one of the first steps of marketing campaigns. However, it is very sensitive and must be conducted through a well thought of choosing of questions, types, and methods. Successful marketing research provides the driving information for a successful marketing campaign. 

Negotiation Skills for Salespeople – This training provides supervisors and managers with core negotiation skills and the critical steps in the negotiation process. Participants are introduced to the concept, stages, and elements of successful negotiation. The training does that through interactive activities and participants practice applying negotiation skills to a variety of situations. At the end of this training, participants develop skills to increase their power, recover stalled negotiations, develop creative solutions, and determine the best alternative to the negotiated agreement.

Ritaj Sales Training – Almost all businesses look for a skillful person in communication and sales. Therefore, Ritaj’s team has designed a course to combine three important skills that support the requirements of any position to be able to survive this narrow labor market and stand out: communication, selling, and reporting.


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One Day Training

Email Etiquette Course – Emails are the number one method for business communication. In fact, a study by the RADICATI indicates that by 2018 “business email will account for over 139.4 billion emails sent and received per day.” Writing emails in the proper format, formality and with the correct length and content are critical email etiquette every employee must have in the business world. Even though writing is a key method of communication, it is one that many people struggle with. Participants will take part in this one-day email writing refresher workshop focusing on Dos and Don’ts, as well as the techniques of writing professional and formal emails.

Emotional Intelligence at Work – This one-day workshop will benefit your organization in building better business relationships such as teamwork and leadership. It will introduce the ability to identify, manage and assess the emotions of oneself, of others, and of groups. The workshop also pays great attention to the psychology of employees since this is the trigger that motivates them to WANT to apply the skills they have learned.

Hidden Features in Microsoft Outlook – Most people think they can use Outlook efficiently. However, Outlook is a complex program with many often ignored and unused features. The participants in this one-day workshop will learn the most essential hidden doors and time-saving skills in Outlook. This would help them drastically upgrade their day-to-day operations time planning, save time and allow them to multitask.

Six Thinking Hats – The underlying principle behind the Six Thinking Hats is that parallel thinking is hugely more productive than argument or debate. Six Thinking Hats is a practical and effective management tool that can significantly improve the productivity and effectiveness of your organization by looking at issues and decisions from different perspectives.


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Customized Training

Change Management (CM) – Change is constant all around us, technologies, processes, people, ideas, and methods often change. This Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted.  The term Change Management refers to the approach of transitioning individuals, teams, and organizations using certain methods. This training is geared towards the change management process, tools and principles that can support managers, consultants and other change facilitators to fulfill their mission: to initiate and sustain change processes.

Coaching from a Distance: Developing Your Team

Conducting Effective Meeting (CEM)

Customer Relationship Management – This workshop focuses on the importance of valuing customer relationships, optimizing the CRM cycle, and building loyalty on and off the Web. Further, it describes how CRM can improve: customer contacts, optimize technology and increase sales, improve service and customer satisfaction, build and add value to customer relationships, improve the marketing function within an organization, strengthen customer relationships, build service, and increase customer satisfaction.

Data Collection and Analysis

Data-driven Decision Making (DDDM) – We make decisions every day, in our lives and in our work. Yet, how do we know we are making the right decisions or choosing the best option from the choices in front of us? The simple answer is with the proper interpretation of meaningful data. Through the act of data collection, analytics and presentation, we not only have a clearer picture of our options but the baselines for determining their success. This means less time wondering, more time doing and quicker agility to pivot when needed.

Delegation Skills and Talent Management

Leadership Development for Women – For women looking to advance their careers, sobering realities need to be considered and addressed. Despite years of advances in both legal and corporate policies, many qualified women don’t get the jobs they want. Misperceptions, stereotypes and misplaced emotions on the part of either sex can still sabotage a woman’s career hope unless she takes a more strategic approach. Strategically use your strengths and abilities—your competitive edge while mastering your emotions in even the most unwelcoming atmosphere. You’ll learn how to build a network of support, take smart risks and view competition in a more positive light. Discover how to conduct yourself in a manner that earns you respect, and pursue your goals with positive energy.

Procurement Management Procedures – This course aims at introducing knowledge, skills, and competencies of personnel in the procurement department to be able to fulfill their roles in procurement management.

Monitoring and Evaluation Tools – Monitoring and evaluation are not new concepts –everyone applies monitoring and evaluation practices to some extent in their work and lives. However, professionals are currently witnessing an increase in the amount of systematic attention and study being applied to the field of monitoring and evaluation (M&E) both internationally and within the Palestinian context, especially with donors’ requirements to include M&E in all developmental projects and programs in all sectors. The increased demand on M&E is requiring institutions and professional individuals to build their capacity in this particular area and contribute to the more developed establishments in a number of ways: improved evidence-based policy making (including budget decision making), strategic and policy development, fundraising, management, quality assurance, and accountability. Monitoring and Evaluation are becoming key elements for any establishment capacity assessment and most if not all management and operations, positions are requiring proven M&E skills and experience.

Networking, Advocacy & Partnership Building – Our training equips you with the core knowledge, skills, and attitude to start an effective networking for advocacy partnerships; it will enhance competencies in this field and introduces best practices for achieving networking and partnership building.

Operational Risk Management

Organizational Culture & Values (OCV)

Performance Management

Project Cycle Management – The Project Life Cycle refers to a logical sequence of activities to accomplish the project’s goals or objectives. Regardless of scope or complexity, any project goes through a series of stages during its lifeThe project management training introduces the skills and techniques to effectively initiate, plan, control, and report on all types of projects – consistently.  Training shall focus on the different expectations of management, staff, and business and technical partners. The Project management training will help ensure that participants execute the organization’s projects effectively, manage scope and risks, and delight the stakeholders with the product produced.

Stakeholder & Needs Analysis (SNA)

Statement of Cash Flows – Every business and company must periodically present financial statements such as the Income statement, Balance Sheet and Statement of Cash Flows. The cash flow statement registers any cash flowing in and out of the business. This training is for learning the rules, set up and becoming an expert in writing and preparing the cash flows statement following the proper standards and accounting format. 

Strategic Planning for Municipalities – Drawing upon theories and research findings in public administration and management as well as practical experience, we examine the strategic administrative approaches, issues and debates arising in municipalities in a changing environment.  Topics include managing publicly, administrative strategy, working with communities, leadership, outsourcing, partnerships and strategic planning and performance measurement in local municipalities.

Strategic Planning for Nonprofit Organizations – For nonprofit leaders, establishing a shared vision for their organization and developing a plan of action to get there is a critical responsibility. Strategic planning is crucial in making your mission actionable. It sets clear goals, which allow you to measure your progress, and helps make a compelling case for funding. It focuses on the work done by your board, staff, and volunteers. It answers the essential questions of “what we do” and “why we’re doing it.”
Strategic planning at its best engages a wide variety of organizational perspectives, as well as the views of outside stakeholders. Bringing all of these voices together to create a cohesive and dynamic plan can be complex. Our consultants are experienced in the facilitation, development, and implementation of strategic plans that advance your organization at every stage of organizational development.

Time Management for Project Management Staff – This training aims at providing participants with the skills to better organize their workspace for peak efficiency of their time and the techniques for controlling the vicious circle of time pressure and stress. Activities during the course will cover managing their time to increase their productivity, developing a daily plan, managing technology, handling e-mails, the Internet, the telephone, personal interactions, and paperwork to productively use their time.

Working Smart with Outlook – This powerful software is often under-utilized, therefore, this training is designed to introduce the features in outlook which can help in managing correspondence and appointments properly.  You will be introduced to techniques for a total time-management solution that integrates communications, tasks, activities, and planning.
Just how Productive is your day?


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